Please take a moment to review our guidelines to ensure a smooth experience:

Seating:

To ensure a peaceful atmosphere, please plan to arrive no earlier than 5 minutes before your appointment and without extra guests, as our space is limited. 

Reservation Guarantees: 

• An active card on file for all bookings is required.
• We reserve the right to retain a deposit for salon and headspa services.
• No-Shows or Cancellations made within 48 hours may incur a fee up to 100% of the service(s) scheduled.

Allergies:

While we strive to avoid allergens, but some products may contain soy and wheat. If you have any concerns, please let us know in advance so we can help find a solution.

Product Returns:

Though all sales are final, we want you to be happy. If something doesn’t meet your expectations, please reach out within 7 days, and we’ll gladly offer a redo or product exchange.

Satisfaction Guaranteed:

Your satisfaction is our priority. We’re here to listen and ensure you leave feeling pampered. If you have any questions or concerns, don’t hesitate to contact us.

Parking:

If parking in front is difficult, there’s more parking behind the building via Russell Street.

Headspa Specific

Please arrive with unwashed, detangled hair. We are unable to perform this service on guests with braids, twists, dreads, or hair extensions.

Styling:

• While salon-polished blowouts are an optional add-on and subject to availability, all headspa services do include a towel dry, detangle and a simple braid if hair length and texture allows (no french, dutch, waterfall, etc). 
  
• Guests with 3C to 4C hair are encouraged to bring a headwrap or scarf to wear after their service.

Consultation forms:

To make the most of your time with us, please complete your consultation form before arriving.

Makeup:

We recommend coming with little to no makeup, especially for lux or ultimate experiences, which include a mini facial. Please remove any foundation before your experience.

Treatment Room:

You may be sharing the room with a stranger who will be receiving a headspa treatment at the same time. 

Medical Conditions:

For your safety, guests with lice, ear infections, open wounds, or scalp sensitivity should refrain from headspa services. If you have neck or scalp concerns, please consult your doctor before booking.

Disclaimer:

Our headspa treatments are designed for relaxation, not medical care. If you have a skin or scalp condition, we recommend checking with your dermatologist first. While many guests enjoy improvements in hair and scalp health, results vary for each individual.

Thank you for reviewing our guidelines! We look forward to pampering you very soon. 🙂